Free design tool
eLearning assessment planner
Match the assessment to what learners actually need to demonstrate instead of defaulting to multiple-choice recall questions.
Suggested approach
Scenario or task decision
Objective
Handle a difficult customer complaint using the agreed escalation process
Assessment prompt
Put the learner in a realistic situation and ask them to choose or perform the correct action.
Feedback design
Give explanatory feedback after each attempt and allow another try so the assessment supports learning.
Watch out
A definition question is usually too weak for an application objective.