Privacy Policy
Last updated: 22 April 2026
1. Who we are
Lumeo ("we", "us", "our") is operated by Lumeo Learning Ltd, a company registered in England and Wales. We provide an online platform for creating and publishing interactive eLearning courses. For the purposes of the UK GDPR and the Data Protection Act 2018, Lumeo Learning Ltd is the data controller of personal data you provide when using our service.
Contact: support@learnlumeo.com
2. Data we collect
- Account data: name, email address, hashed password, invite code used at signup.
- Course content: any text, images, videos, attachments and AI-generated material you create or upload.
- Usage data: log entries, IP address, browser/device information, and feature interactions, used to operate and improve the service.
- Communications: messages you send us, including review comments and support emails.
3. How we use your data
- To provide, maintain and secure the Lumeo platform.
- To authenticate you and protect your account.
- To send transactional emails (review notifications, password resets).
- To investigate abuse, enforce our terms, and comply with legal obligations.
- To improve our product based on aggregated usage patterns.
We do not sell your personal data. We do not use your course content to train third-party AI models.
4. Lawful bases
We process personal data on the basis of: (a) performance of our contract with you; (b) our legitimate interests in operating, securing and improving the service; and (c) compliance with legal obligations.
5. Sub-processors
We rely on a small number of trusted providers to deliver the service, including hosting and database infrastructure, transactional email delivery, and AI text/image generation. Each is bound by appropriate data-processing terms.
6. Retention
We keep your account and course data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are required to retain it for legal, accounting or security reasons.
7. Your rights
You have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. To exercise any of these rights, email us at support@learnlumeo.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
8. Security
We use encryption in transit (TLS), encrypted storage at rest, row-level access controls, and audited authentication to protect your data. No system is perfectly secure, but we work hard to keep yours safe.
9. Changes
We may update this policy from time to time. Material changes will be communicated via email or in-app notice.