Terms of Service

These Terms of Service ("Terms") govern the commercial relationship between Lumeo Learning Ltd ("Lumeo", "we", "us"), a company registered in England and Wales, and the customer ("Customer", "you") who subscribes to or otherwise pays for the Lumeo service. They supplement, and where they conflict take precedence over, our Terms of Use Agreement.

1. Service

Lumeo provides a software-as-a-service platform for designing, publishing and exporting interactive eLearning courses (the "Service"). The features available to you depend on the plan you subscribe to.

2. Subscriptions and fees

• Subscriptions renew automatically at the end of each billing period unless cancelled.
• Fees are charged in advance and are non-refundable except where required by law.
• We may change pricing on at least 30 days' written notice; changes take effect at the next renewal.
• You are responsible for any applicable taxes.

3. Cancellation

You may cancel your subscription at any time from within your account or by contacting support. Cancellation takes effect at the end of your current billing period; you retain access to paid features until that date.

4. Service levels

We aim to keep the Service available 24/7 and target 99.5% monthly uptime, excluding scheduled maintenance and events outside our reasonable control. We do not currently offer financial service-level credits.

5. Customer data

You retain ownership of all data and content you upload. We process Customer data in accordance with our Privacy Policy and our GDPR commitments. On request before account deletion, we will provide a reasonable export of your courses.

6. Confidentiality

Each party will protect the other's confidential information using at least the same standard of care it uses for its own confidential information, and in any event no less than a reasonable standard of care.

7. Warranties

We warrant that we will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, the Service is provided on an "as is" basis and we disclaim all other warranties to the extent permitted by law.

8. Indemnity

You agree to indemnify and hold Lumeo harmless from any third-party claim arising out of (a) your content, (b) your use of the Service in breach of these Terms, or (c) your violation of applicable law.

9. Limitation of liability

Subject to applicable law, neither party is liable for any indirect, incidental, special, consequential or exemplary damages. Each party's total aggregate liability under these Terms is limited to the fees paid by the Customer to Lumeo in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

10. Suspension and termination

We may suspend the Service for non-payment, security incidents, or breach of these Terms. Either party may terminate for material breach if the breach is not cured within 30 days of written notice.

11. Force majeure

Neither party is liable for any failure or delay in performance caused by events outside its reasonable control, including infrastructure outages, denial-of-service attacks, or government action.

12. Governing law

These Terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of its courts.

13. Contact

Lumeo Learning Ltd — support@learnlumeo.com