Free design tool
Learning objective generator
Create a better first draft of measurable learning objectives by starting with the behaviour learners need to demonstrate.
Tip: choose the lowest level that genuinely represents the workplace performance. Do not use “understand” if the learner actually needs to make a decision or perform a task.
Suggested objectives
Apply level
- 1Front-line colleagues will be able to apply handling customer complaints using the agreed process and escalation rules.
- 2Front-line colleagues will be able to use handling customer complaints in a realistic workplace situation.
- 3Front-line colleagues will be able to demonstrate handling customer complaints in a realistic workplace situation.
Quality check
- Can you observe or assess the verb?
- Does the objective describe learner performance rather than course content?
- Does your assessment actually test this level?